Customer Support
🧡 Help Center – We’re Here to Assist You
Welcome to Framingo Customer Care.
Below you’ll find answers to common questions and ways to reach us directly.
🧾 Orders & Shipping
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Processing time: 3–5 business days.
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Shipping time: 5–10 business days depending on destination.
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Tracking: Once shipped, you’ll receive a tracking link by email.
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Note: Each item is handmade with care—thank you for your patience!
💸 Returns & Refunds
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We accept returns within 14 days of delivery.
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Items must be unused and in original condition.
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To start a return, contact us at support@framingo.co (or your chosen email).
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Refunds are processed once the item is received.
💳 Payment
We accept major credit cards, PayPal, and Shopify Payments (including Apple Pay & Google Pay).
All transactions are secure and encrypted.
🧺 Product Care
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Vacuum regularly to remove dust.
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Spot clean using mild soap and water.
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Avoid direct sunlight to preserve natural dyes.
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Professional rug cleaning is recommended once a year.
📬 Contact Us
If you didn’t find your answer here, we’re happy to help!
📧 support@framingo.co
📞 +212 6 00 00 00 00